Privacy Policy

2. Information we collect

We may collect personal and sensitive information necessary to provide NDIS supports, including:

• Contact details such as your name, address, phone number and email
• NDIS plan and participant information
• Health and disability-related information relevant to your supports
• Financial and billing information for plan management
• Records of the supports and services we provide

3. How we use your information

We use your information to deliver and coordinate your supports, manage your NDIS funding, communicate with you, meet our compliance obligations, and continuously improve our services. We only use sensitive information for the purpose it was collected, or as otherwise permitted by law.

4. Disclosure of information

We may share your information with your consent, with other providers involved in your care, with the NDIS and NDIS Quality and Safeguards Commission as required, and where otherwise authorised or required by law. We do not sell your personal information.

5. Storage & security

We take reasonable steps to protect your information from misuse, loss and unauthorised access through secure systems and access controls. Information is retained only as long as required for service delivery and legal obligations.

6. Accessing & correcting your information

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate. To make a request, contact us using the details below. We will respond within a reasonable timeframe.

7. Privacy complaints

If you believe we have mishandled your personal information, please contact us so we can address your concern. You may also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page with the revision date noted above.